Terms and Conditions

Cancellation & Payment Policy

We understand that plans can change, and we aim to make our cancellation policy as fair and transparent as possible. The following terms help protect both our clients and the time, preparation, and resources dedicated to every event.

Cancellation Policy

Cancellation Requests

All cancellations must be submitted in writing via email. The effective cancellation date will be the date we receive your written notification.

Refund Schedule

More Than 6 Months Before Your Event

  • 80% of your deposit will be refunded.
  • The remaining 20% will be retained to cover administration costs and reserved booking time.

Between 3 and 6 Months Before Your Event

  • 50% of your deposit will be refunded.
  • The remaining 50% will be retained to cover planning and lost booking opportunities.

Between 1 and 3 Months Before Your Event

  • 25% of your deposit will be refunded.
  • The remaining 75% will be retained to cover staffing, planning, and preparation costs already incurred.

Less Than 1 Month Before Your Event

Unfortunately, deposits are non-refundable.

At this stage, we have typically committed to staffing, purchased ingredients and supplies, and reserved your event date exclusively.

Rescheduling Your Event

If you need to postpone your event rather than cancel, we're happy to help whenever possible.

  • Deposits can usually be transferred to a new event date, subject to availability.
  • Requests to reschedule made less than 30 days before the event may incur additional costs if expenses have already been incurred.

Force Majeure

If your event cannot proceed due to circumstances beyond the control of either party, such as severe weather, natural disasters, government restrictions, or public health emergencies, we will work with you to reschedule your booking wherever possible.

If rescheduling is not possible, any refund will be subject to non-recoverable costs already incurred.

Exceptional Circumstances

We understand that every situation is different. In exceptional circumstances, we may consider alternative arrangements at our discretion. Please contact us as soon as possible so we can discuss the best available solution.

Payment Terms

To ensure your event is secured and planned smoothly, the following payment terms apply.

Deposit

A 35% non-refundable deposit is required to confirm and secure your booking date.

Your booking is only confirmed once the deposit has been received.

Final Payment

The remaining balance must be paid 21 days before your event.

For bookings made within 21 days of the event date, full payment is required at the time of booking.

Guest Numbers

Please provide your final guest numbers before your event.

If the number of guests changes after your quotation has been issued, your final balance may be adjusted accordingly.

Quotation Validity

All quotations remain valid for two months from the date they are issued.

After this period, pricing may be subject to review depending on seasonal availability and ingredient costs.

Need Assistance?

If you have any questions regarding our cancellation or payment policies, please don't hesitate to get in touch. We're always happy to discuss your booking and help make the planning process as straightforward as possible.